Magento Support for Luxury Home Goods Retailer | Case Study
PROJECT DETAILS
E-Commerce Development
Jan 2016 - Oct 2018
$50,000 to $199,999
"I found the team pleasant to work with."
PROJECT SUMMARY
See how MOBIKASA supports a luxury home goods retailer with Magento site maintenance, UX improvements & compliance. Explore the case study!
PROJECT FEEDBACK
MOBIKASA has executed the maintenance tasks well. While the relationship was abridged by the site's necessary migration, the team was pleasant to work with. The thoroughness of their testing, as well as their turnaround, could both be improved.
The Client
Please describe your company and your position there.
We design luxury home decor, dinnerware and tabletop
products which are sold in department stores, specialty stores
and online. Our websites offer multiple currencies and fulfill
orders globally from multiple owned and operated distribution
centers. I am the Director of E-commerce and Digital
Marketing.
The Challenge
For what projects/services did your company hire MOBIKASA?
Mobikasa was utilized for website development by the agency
L'Objet hired for the launch of our Magento website. We did not
work directly with Mobikasa on the launch. After the agency
closed its doors L'Objet hired Mobikasa directly for ongoing
maintenance and development.
What were your goals for this project?
Support with day to day tasks- import new products, refresh
landing page content and merchandising updates, maintain
compliance, improve usability, troubleshoot issues.
Sarah Levine
Director of E-Commerce & Digital Marketing, L'OBJET
Consumer Products
New York City, New York
The Approach
How did you select this vendor?
Because they had worked on our site launch it made sense to
contract them directly for maintenance.
Describe the project and the services they provided
in detail.
We did not have a support and maintenance contract in place.
We reached out to Mobikasa for several small to medium
updates each month, received an effort/cost estimate, and
approved projects one-by-one. These projects were always
completed to satisfaction. This included importing new products,
executing price updates, monthly refresh main home page
content, develop custom landing pages for marketing campaigns,
minor functionality improvements to improve usability, and
resolve minor security issues with recaptcha.
What was the team composition?
1 project manager and 2 developers.
The Outcome
Can you share any information that demonstrates
the impact that this project has had on your
business?
Our day-to-day maintenance projects were completed to
satisfaction. Ultimately, we reached a point where we were
unable to continue on the old version of Magento due to slow site
speed, sub-optimal multi-currency/warehouse UX, not GDPR
compliant, etc.
How was project management arranged and how
effective was it?
We contacted our project manager and developers for all issues
and projects. We were generally able to arrange an acceptable
turn-around time for scheduled projects. When troubleshooting
problems the turnaround time was not as fast as we would have
liked, but we also did not have any support relationship in place
with Mobikasa, so I would have expected adherence to a specific
turn-around time on issues only if such an agreement was in
place.
What did you find most impressive about this
company?
I found the team pleasant to work with, but I did not have the
opportunity to work on any projects that where very challenging
or memorable.
Are there any areas for improvement?
Tasks were not testing thoroughly before notifying our team the
work was done, so a lot of testing and organizing status of
testing comments was required on our end.